Loud. Chaotic. Difficult to train in. TalkInto makes it better: a virtual room where associates can focus, managers can coach calls in real-time, handoffs are so slick prospects don’t have time to push back, and both sides of every conversation are accessible, for training, for triage, or for glory.
Sales associate “channels” broadcast calls as they happen. Pop into any team member’s room to listen, pile into fire calls, commiserate, or take note of missed opportunities. Then head to the water cooler for a victory lap (or therapy sesh).
Training by listening to calls is one thing. Coaching by being on calls with your team is a whole other ballgame. Managers hear both sides of the conversation and can interject whenever, to whomever, customer or associate, and everyone’s productivity soars.
Slice and dice all kinds of data from call lengths to frequency and sentiment to gather teachable moments and learn what works and what flops.
The infectious spirit and camaraderie of the sales bullpen is killer.
Having the noise and physical limitations of the room get in the way of creating a killer team (and track record) is a bummer.
The answer: Get a better bullpen.